Here For You
insightsoftware support & services
Our worldwide team of product specialists is here for you
We create a smooth start with rapid deployment and quick time to value, and help you maintain endurance with troubleshooting, report creation, and continuous education.
1.800.849.7500
atlassupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
biznetsupport@insightsoftware.com
Americas Hours:
7:00 – 19:00 (EDT/EST)
bizviewsupport@insightsoftware.com
Hours:
08:00-16:30 (CET)
Certent Equity Management
certentemsupport@insightsoftware.com
Toll-Free North America: +1 800-921-3274
International: +1 925-587-4010
Americas Hours:
9:00 – 21:00 (EDT/EST)
Customer Support Community
Equity Management Login
Certent Disclosure Management
certentdmsupport@insightsoftware.com
Phone: +1 800-854-8821
International: +1 720-249-2181
Americas Hours:
9:00 – 21:00 (EDT/EST)
Customer Support Community
Disclosure Management Login
Certent DisclosureNet
dnetsupport@insightsoftware.com
Americas Hours:
9:00 – 21:00 (EDT/EST)
Customer Support Community
DisclosureNet Login
Certent CDM
certentcdmsupport@insightsoftware.com
Americas: +1 888-301-4117
International: +1 925-401-7886
Americas Hours:
9:00 – 21:00 (EDT/EST)
EMEA Hours:
9:00 – 17:00 (CET)
+35810 337 7400
clausionsupport@insightsoftware.com
Customer Support Community
EMEA Hours:
8:00—17:00 (EET)
cxosupport@insightsoftware.com
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
dundas-support@insightsoftware.com
Americas Hours:
7:00 – 18:00 (EDT/EST)
hubblesupport@insightsoftware.com
Support is regionally Monday to Friday (Excluding regional National Holidays)
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
APAC Hours:
8:00 – 17:00 (AEST/AEDT)
Jet Report, Jet Analytics, Jet Budgets, Jet Hub
jetsupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Download Jet
Customer Support Community
Legacy Jet Customer Support Community
Jet AEP Information
Jet License Information
Training Options
IDL Konsis, IDL Forecast, IDL Designer, IDL Publisher
Mon. – Fri., 08:00 am – 05:00 pm (Exception: public holidays)
Solution: Phone +49 4102 4785-10
Technical: Phone +49 4102 4785-11
Email: idlsupport@insightsoftware.com
Logi, Izenda
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Email: logisupport@insightsoftware.com
Online Support Link
Exago
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Email: exagosupport@insightsoftware.com
Online Support Link
Analytics, Close, Plan, Tax and Transfer Pricing
Toll-Free North America: 1-888-424-2551
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Support:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing
Customer Support Communities:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing
Liberty Reports & Sage Office Connector
Americas Hours:
8:00 – 20:00 (EDT/EST)
Sage Office Connector Support:
Email: support.sageoc@insightsoftware.com
Phone: 1.866.991.3361
For all other products:
Email: e1support@insightsoftware.com
Phone: 1.360.567.3752
Budget Accelerator
1.800.849.7500
globalsupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Getting Started (Download)
Customer Support Community
Training Options
Toll-Free North America: 1-888-424-2551
Support:
tidemarksupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Support Phone: +33 1 78 09 88 88
Support Email: vr-support@insightsoftware.com
Support Hours and Timezone(s):
EMEA Hours
9am – 7pm CEST Monday – Thursday
9am – 6pm CEST Friday
Reports Wand, Journal Wand, GL, Wand, Planning Wand, Budget Wand
e4asupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)